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What matters in Agent Experience
15 articles in Agent Experience
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
Coming together through APN sees Operata and AWS deepen our alliance.
Driving increased CSAT through better audio quality.
A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.
Fully customizable templated visualization, reporting for deep data driven insights.