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CX
Thoughts and discussions on Customer Experience
16 articles in CX
The differences between ITU objective quality scoring standards and why you should care.
Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.
We've launched our all new Operata Data Exchange for Amazon Eventbridge!
Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.
Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.
The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.
Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.
Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.